Contact Us

Dates and deadlines for UCAT ANZ 2026 are available on our website here. Bookings open on 3 March. 

Pearson Customer Services is unable to provide information about the 2026 test at this stage.

Please refer to our website and Frequently Asked Questions.  

PEARSON CUSTOMER SERVICES

IMPORTANT!

  • If you are having difficulties logging into your Pearson VUE account, refer to the Registration and Booking FAQs before contacting Pearson.

  • Rescheduling and Cancelling can be managed in your Pearson account.

  • Pearson do not answer general queries. Refer to the website for information.

  • Exceptions are not made to policies. Please do not contact Pearson requesting exemptions as they will not be able to assist you. Refer to the relevant policies on our website.

  • If you require advice, please email the UCAT ANZ Office well in advance of your test date. 

CALL Pearson for assistance with the following:

In Australia phone: 1800 512 320
In New Zealand phone: 0800 451 260
International contact details (TBC)

Available Monday to Friday, 8am - 5pm local time.


EMAIL PEARSON CUSTOMER SERVICES

  • Refer to the FAQs on the ID Policy page of the website before emailing Pearson about editing your name on your account. 

EMAIL Pearson, for the following only:

  • Edit name on Pearson Account (upload ID / Change of name certificate)
  • Concession Voucher Refunds
  • Payment Queries

EMAIL FORM - PEARSON CUSTOMER SERVICES


PLEASE NOTE:

  • Please allow up to 5 business days to receive a response for edits to names and other requests.

  • You cannot book, cancel or reschedule a test by email.


TEST INCIDENT INVESTIGATION REQUESTS (DURING TESTING PERIOD)

Request an investigation into an incident within 1 day of your test. Read the information on the Test Incident page and submit the request using the Incident Investigation Request email form. 

Incidents take approximately 7 business days to be investigated.

 

 

 

 

UCAT ANZ OFFICE

EMAIL the UCAT ANZ Office about the following:

Email:
anz-enquiries@ucat.edu.au

PLEASE NOTE:

  • All communications with the UCAT ANZ Office are by email.

  • Responses are provided Monday to Friday during AEST business hours.

  • Please provide your full name and UCAT ANZ ID number. There may be a delay answering your query if you do not include these details.

  • Candidates should email from their registered email address. We must have the candidate's express written consent for a third party (such as a parent, guardian or teacher) to correspond on their behalf. 

  • Due to the high volume of emails received around key deadlines and during the test window, it is advisable to read the website and FAQs for the answer to your question, particularly if it is urgent.