UCAT ANZ Rescheduling and Cancelling

Cancelling a Test for a Refund

Tests can be cancelled for a refund by the cancellation deadline of Saturday 10 June 2023 at 11:59pm AEST. 
A refund fee of $50 will be deducted. The late fee and final late fee is non-refundable. 

To cancel the test, log in to your Pearson VUE account.

If you miss the cancellation deadline of 10 June (11:59pm AEST), your test fee will not be refunded. However, you can still cancel the test after this date if you will not be attending.


Rescheduling a Test

You can reschedule your test up to 24 hours before your test appointment time.

To reschedule, log in to your Pearson VUE account.

If you miss the deadline for rescheduling, you will not be eligible for a refund and will have to pay to rebook (see Missed test appointment below).

During the reschedule process, once you have selected a new appointment there are several more steps to complete before the reschedule is confirmed. If you do not receive an email confirming the reschedule you have not completed all the necessary steps.

You cannot reschedule a test by email.

Rescheduling is subject to the availability of appointments. In some circumstances you may need to travel to another location if there are no available appointments at your preferred test location.


Missed test appointment

If you miss your test for any reason you can rebook another appointment at your own cost by calling Pearson VUE Customer Services.

This applies in cases of:

  • Illness or personal circumstances
  • Family emergency, accident, transport problems and security alert as well as forgetfulness and lateness.
  • Presenting inadequate or invalid identification, or other issues with your identification.
  • Missing the rescheduling deadline. 
  • Failure to follow the correct steps to reschedule your test.

You must wait until your appointment status changes to a 'no show' before calling Pearson VUE Customer Services to rebook (usually 24 hours).

The standard test fee is charged to book a new appointment.

Rebooking is subject to the availability of appointments. If you book a test in the final weeks of testing and miss your test, you may have difficulties rebooking.