Contact Us Form
Email Pearson Customer Services for UCAT ANZ
This email form is for assistance with the following:
- Test Incident Investigation Requests (see information below)
- Edit name on Pearson Account (upload ID/Change of name certificate)
- Concession voucher refunds (provide your concession voucher code during registration period)
- Payment Queries
Submit your request via the form below. Please allow up to 5 business days to receive an email response.
There may be a delay dealing with your request if you do not complete all the fields or the information you provide does not match your account details.
Please note that Pearson do NOT answer general queries and cannot make exceptions to test policies. Please refer to the website for the test policies and all information about the test. Please also refer to the FAQs.
If you require advice, please email the UCAT ANZ Office well in advance of your test date.
TEST INCIDENT INVESTIGATION REQUESTS
Please ensure you have read the information about Test Incidents before submitting your request.
Incident requests must be submitted within 1 day of your test in order to be investigated. Issues that were not raised at the test centre will not be investigated.
Complete the form below to request an incident investigation. Your details must match your account.
Provide a brief explanation of the incident, which makes clear:
- in which subtest the incident occurred
- action taken by you and test centre staff
- an estimate of any time lost (if relevant)
Once a request has been submitted, your case will be investigated by Pearson and the outcome reported back to you by email within 7 business days. Do not submit multiple requests as this could cause delays handling your request.
