Contact Us Form

Contact Pearson VUE Customer Services

For general queries about the test, please refer to the website and FAQs. 

This email form is primarily for assistance with the following:

• Edit name on Pearson VUE account (upload ID/change of name certificate)
• Concession voucher refunds (provide your concession voucher code)
• Test Incident Investigation Requests (during testing period)

Submit your request via the form below. Please allow up to 5 business days to receive an email response.

There may be a delay dealing with your request if you do not complete all the fields or the information you provide does not match your account details.

Tests cannot be rescheduled or cancelled by email. Rescheduling and Cancelling can be managed through your Pearson VUE account.