Contact Us

Pearson VUE Customer Services

For advice about your Pearson VUE account, registration and booking, rescheduling and cancelling, and test centre enquiries please call Pearson VUE Customer Services: 

In Australia phone:  1800 023 095

In New Zealand phone:  0800 451 260

International candidates should refer to the relevant country phone numbers and email contact forms here.   

The Pearson VUE Customer Services UCAT ANZ helpline is available 09:00 to 18:00 local time for each country; Monday to Friday excluding local holidays.

You can also contact the Customer Service by email via the form below (you must include UCAT ANZ as the '*Testing Program' in the email form):  

Pearson VUE Customer Services website email form

Please allow 3-4 business days to receive a response. For immediate assistance, please call Customer Services.

Before contacting Customer Services please read this website and FAQs carefully which may answer your query.



For general enquiries, advice about eligibility, the concession scheme, access arrangements / test accommodations, overseas test centre requests, and results please email the UCAT ANZ Office:

All communications from the UCAT ANZ Office will be via email, unless otherwise agreed by our office.

Email services are available Monday to Friday. Please include your full name as registered on your Pearson VUE account and UCAT ANZ ID number, if applicable.

Before contacting the UCAT ANZ Office please read this website and FAQs which may answer your queries.

Personal responses to enquiries are not provided at the UCAT ANZ Office.

Save the UCAT ANZ Office email address in your list of safe contacts to ensure you receive all correspondence from our office.

You can also message general enquiries via our social media channels.