UCAT ANZ Rescheduling and Cancelling
If you are not fit to take your test due to illness or other personal circumstances you must reschedule your test to a later date, even if this means losing the test fee (see details below). If you choose to take the test, such issues will not be accepted as Mitigating Circumstances.
Regional test centres have limited test dates and you may have to travel to another location to sit the test if appointments are not available at your regional test centre. If your booking is near the end of the testing period, there may not be any available appointments for you to reschedule to.
You cannot cancel or reschedule an appointment by email.
Rescheduling a Test
Rescheduling before the final booking window (11:59pm AEST on 1 June)
You may reschedule your test through your Pearson VUE account until 11:59pm AEST on 1 June.
Rescheduling after the final booking window deadline (11:59pm AEST on 1 June)
After the final booking window deadline, you need to phone Pearson VUE Customer Services to reschedule your test. You may reschedule up to 24 hours before your appointment time.*
If you miss this deadline the standard test fee (AUD $299) will be charged to re-book your test. This fee also applies to candidates who paid the concession fee for their original appointment. If you re-book at an overseas test centre the overseas test fee will be charged (AUD $374).
The availability of test appointments and times will be very limited in the last week of testing. In some circumstances you may need to travel to another location if there are no available appointments at your preferred test location. Regional test centres have limited test dates and you may need to rebook at a main centre.
*You still need to give the appropriate amount of notice even though the Pearson VUE Customer Services helpline is only available Monday to Friday from 09:00 to 18:00 (local time). For example, if your appointment is on a Monday, in order to reschedule you will need to contact Pearson VUE Customer Services before 6pm (local time) on the preceding Friday.
Rescheduling to another country
If you need to reschedule to a test centre in another country please email the UCAT ANZ Office for assistance. Requests should be made with as much advance notice as possible and rescheduling is subject to the availability of appointments.
Cancelling a Test
Tests can be cancelled for a full refund through your Pearson VUE account by the cancellation deadline of 11.59pm AEST on 18 May 2020. If you miss the cancellation deadline, your test fee will not be refunded.
Missed Tests (No-shows)
If you miss your test for any reason, the appointment will be recorded as a 'no-show' and you will not be eligible for a refund.
The standard test fee (AUD $299) will be charged to re-book your test. This fee also applies to candidates who paid the concession fee for their original appointment. If you re-book at an overseas test centre the overseas test fee will be charged (AUD $374).
This applies in cases of:
- Illness, family emergency, accident, arrest, transport problems and security alert as well as forgetfulness and lateness.
- Presenting inadequate or invalid identification.