UCAT ANZ

The University Clinical Aptitude Test is used in the selection process by the UCAT ANZ Consortium of universities in Australia and New Zealand

Test Day Problems

Illness or Personal Circumstances

Our admissions tests are a compulsory entry requirement for our consortium universities. However, we understand that some candidates will experience illness or personal circumstances that may affect their ability to sit the test.

The UCAT ANZ Consortium Examination Rules state that candidates who present themselves for their test are declaring themselves fit to sit the test.

If you fall ill or are aware of personal circumstances that you consider will affect your performance on the day, you should not sit the test. This includes candidates who fall ill or experience issues on the day of their test.

If you are not fit to sit your test, you should reschedule your appointment to a later date, even if this means losing the test fee. Please refer to Rescheduling and Cancelling for information about rescheduling and the applicable deadlines.

If you plan to take the test in the final week of testing you may encounter difficulties rescheduling within the testing window and may have to travel much further to sit the test at an available test centre. This is why we advise candidates to test early in the test cycle. If you are not fit to sit your test but choose to do so against this advice, we will not consider such issues as mitigating circumstances.

We never make an adjustment to a candidate's score to reflect temporary illness/injury or some other event outside of the candidate's control at the time of the test. 

At the Test Centre

The UCAT ANZ Consortium and our partner Pearson VUE aim to provide a straightforward and convenient way of sitting your test in a business like environment. However, occasionally things may go wrong and we have put systems in place to deal with such circumstances.

Reporting issues during your test

  • If you experience an issue, raise your hand to notify the invigilator.
  • The invigilator cannot answer questions related to test content.

Illness

  • If you become ill during your test, notify the invigilator.
  • If you are not well enough to continue, you should ask the invigilator to end your test. You then need to contact the UCAT ANZ Office with medical documentation within 1 business day of your test sitting.
  • If you choose to continue testing, it is unlikely that UCAT ANZ will consider this as mitigating circumstances. 

Hardware/software problems 

  • If you experience problems with hardware or software, notify the invigilator immediately.
  • If you do not report the problem, it will not be considered as mitigating circumstances by UCAT ANZ. 

Noise disturbance or other distractions

  • If you experience noise disturbance or other distractions at a test centre notify the invigilator immediately.
  • If you do not report the problem, it will not be considered as mitigating circumstances by UCAT ANZ. 

Incident investigations

If you raise an issue with the invigilator this will be recorded as an incident.

  • If you wish an incident to be followed up you must contact Pearson VUE Customer Services, within 1 business day of your test. Pearson VUE will investigate the incident and report the findings of their investigation back to you by email within approximately 5 business days. If you have not heard from them within this time you can contact Pearson VUE Customer Services for an update.
  • If you have received the findings of the investigation and wish to take the matter further, you must email the UCAT ANZ Office within 2 business days of receiving the email from Pearson VUE. The UCAT ANZ Office will review the incident and provide an outcome to you by email within approximately 5 business days.

Candidate Complaints

If you are not satisfied with the outcome of an investigation into an incident, the UCAT ANZ Consortium has put in place a Complaints and Appeals Policy.

Please note that Pearson VUE and the UCAT ANZ Consortium do not deal with complaints about admissions decisions, which should be addressed to the individual university concerned.