Test Day Problems
Test Day Problems
The UCAT ANZ Consortium and our partner Pearson VUE aim to provide a straightforward and convenient way of sitting your test in a business like environment. However, occasionally things may go wrong and we have put systems in place to deal with such circumstances.
If you feel ill during your test, raise your hand to notify the invigilator. If you do not report your illness, it will not be accepted as mitigating circumstances. If you are too unwell to continue, you should end your test and then email the UCAT ANZ Office within one business day with medical documentation.
If you experience hardware/ software problems, noise disturbance or other distractions raise you have to notify the invigilator immediately. If you do not report the problem, it will not be accepted as mitigating circumstances - especially where it is possible that the issue could have been resolved by the invigilator. The invigilator cannot answer questions related to test content.
If you wish an incident to be followed up you must contact Pearson VUE Customer Services within 1 business day of sitting your test. The reporting of an incident at the test centre does not automatically result in a detailed follow up unless it is specifically requested.
Once you have followed up with Pearson VUE regarding an incident, Pearson VUE will investigate and the outcome of the investigation will be reported back to you by email. If you have not heard from Pearson VUE within 5 business days please contact Pearson VUE for an update on how the investigation is progressing.
We will only consider incidents reported after the day of testing in exceptional circumstances as it is difficult to investigate such incidents fully.
If you are not satisfied with the outcome of the investigation by Pearson VUE, the UCAT ANZ Consortium has put in place a Complaints and Appeals Policy. Please note that Pearson VUE and the UCAT ANZ Consortium do not deal with complaints about admissions decisions, which should be addressed to the individual university concerned.
The Complaints and Appeals Policy will be available in February 2020.