Illness or Personal Circumstances
The UCAT is a compulsory entry requirement for our Consortium universities. However, we understand that some candidates may experience mitigating circumstances which may affect their ability to take the test.
Candidates who present themselves for their test are declaring themselves fit to take the test.
If you are not fit to take your test due to illness or other personal circumstances you must reschedule your test to a later date up until 24 hours before your appointment time as advised on the Rescheduling and Cancelling page of our website. If you plan to take the test in the final week of testing but fall ill you may not be able to reschedule within the test window. This is why we recommend that all candidates take the test early in the cycle.
If your illness or mitigating circumstances occur within the 24 hours before your appointment time please contact the UCAT ANZ Office directly with supporting evidence. If this is within the final week of testing you may not be able to reschedule within the test window and will forfeit your test fee.
The UCAT ANZ Consortium does not grant exemptions from the test.
Test Day Problems
The UCAT ANZ Consortium and our partner Pearson VUE aim to provide a straightforward and convenient way of sitting your test in a business like environment. However, occasionally things may go wrong and we have put systems in place to deal with such circumstances.
If you are unable to complete the test due to illness you need to inform the invigilator immediately. You then need to email the UCAT ANZ Office directly with supporting medical evidence. If this is in the final week of testing you may not be able to reschedule within the test window and will forfeit your test fee.
If you experience hardware/software problems, noise disturbance or other distractions that affect your ability to take the exam, you must notify the invigilator immediately by raising your hand. If you do not do this, then such events will not usually be investigated after testing – especially where it is possible that had you reported the incident, the issue could have been resolved by the invigilator.
In the event of a reported incident or if a general incident affects a test, you will be given an incident number by the test centre. This should be collected before leaving the test centre.
If you wish an incident to be followed up you must contact Pearson VUE Customer Services as soon as you are able following testing. The issuing of an incident number does not automatically result in a detailed follow up unless it is specifically requested.
We will only consider incidents reported after the day of testing in exceptional circumstances as it is often difficult for us to investigate such incidents fully.
Once an incident has been logged in this way it will be investigated by Pearson VUE and the outcome of this investigation will be reported back to you. To obtain an update on how the investigation into an incident is progressing please contact Pearson VUE Customer Services and quote the incident number.
If you are unhappy with the outcome of the investigation by Pearson VUE, the UCAT ANZ Consortium has put in place a Complaints and Appeals Policy. Please note that Pearson VUE and the UCAT ANZ Consortium do not deal with complaints about admissions decisions, which should be addressed to the individual university concerned.