UCAT ANZ Mitigating Circumstances
Our admissions tests are a compulsory entry requirement for our consortium universities. However, we understand that some candidates will experience mitigating circumstances that may affect their ability to sit the test.
Illness or Personal Circumstances
The UCAT exam rules state that candidates who present themselves for their test are declaring themselves fit to sit the test.
If you are not fit to take your test due to illness you must reschedule your test to a later date up until 24 hours before your test appointment time (by calling Pearson VUE Customer Services) as advised on the Rescheduling and Cancelling page of our website. If you plan to take the test in the final week of testing but fall ill you may encounter difficulties rescheduling within the testing window and may have to travel much further to sit the test at an available test centre.
If your illness occurs within the 24 hours before your appointment time please email the UCAT ANZ Office directly with supporting evidence from a registered health practitioner. The evidence must be detailed and clear; a medical certificate stating 'unspecified illness' or 'unfit for work/ school' is not sufficient. If this occurs within the final week of testing you may not be able to reschedule within the testing window and will forfeit your test fee.
Test Day Problems
The UCAT ANZ Consortium and our partner Pearson VUE aim to provide a straightforward and convenient way of sitting your test in a business like environment. However, occasionally things may go wrong and we have put systems in place to deal with such circumstances.
If you feel ill during your test, raise your hand to notify the invigilator. If you do not report your illness, it will not be accepted as mitigating circumstances. If you are too unwell to continue, you should end your test and then email the UCAT ANZ Office within one business day.
If you experience hardware/ software problems, noise disturbance or other distractions raise you have to notify the invigilator immediately. If you do not report the problem, it will not be accepted as mitigating circumstances - especially where it is possible that the issue could have been resolved by the invigilator. The invigilator cannot answer questions related to test content.
If you wish an incident to be followed up you must contact Pearson VUE Customer Services within 2 business days of sitting your test. The reporting of an incident at the test centre does not automatically result in a detailed follow up unless it is specifically requested.
Once you have followed up with Pearson VUE regarding an incident, Pearson VUE will investigate and the outcome of the investigation will be reported back to you by email. If you have not heard from Pearson VUE within 5 business days please contact Pearson VUE for an update on how the investigation is progressing.
We will only consider incidents reported after the day of testing in exceptional circumstances as it is difficult to investigate such incidents fully.
If you are not satisfied with the outcome of the investigation by Pearson VUE, the UCAT ANZ Consortium has put in place a Complaints and Appeals Policy. Please note that Pearson VUE and the UCAT ANZ Consortium do not deal with complaints about admissions decisions, which should be addressed to the individual university concerned.
The Complaints and Appeals Policy will be available in February 2020.